Privacy Policy for GorahHMO Mobile Application

Last updated: [5th November, 2025]

GorahHMO (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GorahHMO mobile application (“App”).

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name

• Email address

• Phone number

• Date of birth

• Health plan or membership details

• Login credentials (where applicable)

b. Health-Related Information

As a healthcare-related application, GorahHMO may process limited health information strictly for:

• Healthcare access

• Plan management

• Claims or service support

We only collect health data that is necessary to deliver our services.

c. Usage and Technical Information

We may automatically collect certain information when you use the App, including:

• Device type and operating system

• App usage data (screens visited, time spent)

• IP address

• Crash logs and diagnostic data

2. How We Use Your Information

We use collected information to:

• Provide and manage healthcare services

• Verify user identity

• Improve app performance and user experience

• Communicate updates, notifications, or support messages

• Comply with legal and regulatory obligations

• Protect against fraud and unauthorized access

3. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share information only:

• With authorized healthcare providers and partners involved in service delivery

• With trusted service providers who assist in operating the App (under confidentiality agreements)

• When required by law, regulation, or legal process

• To protect the rights, safety, or security of users and the platform

4. Data Security

We take appropriate technical and organizational measures to protect your data, including:

• Secure servers and encrypted communication

• Access controls and authentication

• Regular system monitoring

However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to:

• Provide services

• Meet legal, regulatory, or contractual requirements

When data is no longer required, it is securely deleted or anonymized.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct or update your data

• Request deletion of your data

• Withdraw consent (where applicable)

Requests can be made by contacting us using the details below.

7. Children’s Privacy

The GorahHMO App is not intended for children under the age of 13.
We do not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly.

8. Third-Party Services

The App may contain links or integrations with third-party services.
We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted within the App and updated with a new “Last updated” date.

Continued use of the App after changes means you accept the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

GorahHMO
📧 Email: [support@gorahhmo.com

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🌐 Website: [https://www.gorahhmo.com]