RESOURCES
Frequently Asked Questions
Find quick answers to common questions about our health plans, enrollment process, claims, coverage, and member support.
What is the mission and role of Gorah Healthcare Limited in Nigeria's healthcare sector?
Gorah Healthcare Limited is a trusted Health Maintenance Organization (HMO) providing affordable and quality health insurance in Nigeria.
What health plans do you offer?
We offer Family, Individual, Corporate, Student, International, and Senior Citizen health plans tailored to meet diverse healthcare needs.
How do I enroll in a health plan?
You can enroll online via our website by selecting your preferred plan and completing the registration form.
Can I upgrade or change my plan later?
Yes, members can upgrade or modify their plan through the Member Dashboard or by contacting our support team.
What does the health insurance cover?
Coverage typically includes consultations, hospital admissions, prescribed medications, surgeries, diagnostics, and preventive care, depending on your plan.
How do I find partner hospitals and clinics?
Use our “Find a Hospital/Clinic” tool to search for healthcare providers within your plan’s coverage network.
How do I file a claim?
Claims can be submitted through the Member Dashboard or by contacting our Claims Department with supporting documents.
Do I get an insurance card?
Yes. You can download your insurance card from your dashboard once your enrollment is complete and payment is confirmed.
How long does it take to activate my plan?
Plans are typically activated within 48 hours after confirmation of payment and required documentation.
Is my data safe with Gorah?
Yes, we follow strict data protection policies in compliance with Nigeria’s Data Protection Regulation (NDPR).
Can I get a plan for my employees?
Absolutely. We offer flexible corporate health plans tailored to organizations of all sizes.
Are pre-existing conditions covered?
Coverage for pre-existing conditions varies by plan. Please check the plan details or speak with a representative.
What is preventive care?
Preventive care includes screenings, vaccinations, and regular health checks aimed at early detection and prevention of illnesses.
How do I contact customer support?
You can reach us via our contact page, email, live chat, or by scheduling a free consultation.
Do you offer international health coverage?
Yes, our International Health Plans offer access to medical services in partner hospitals outside Nigeria.
Is there a mobile app?
Yes, our mobile app provides convenient access to your plan, claims, and healthcare information. A download link is available on our website.
